Skip to content 
Effective Date: 10th of February 2025
1. Introduction
This Privacy Policy outlines how Uber Biz collects, uses, stores, and protects your personal information in compliance with the Protection of Personal Information Act (POPIA) and other applicable South African laws. By accessing or using our services, you agree to the terms outlined in this policy.
2. Information We Collect
We collect the following types of information to provide and improve our services:
2.1. Personal Information:
Name, contact details (e.g., phone number, email address), and payment information.
Pick-up and drop-off addresses, trip details, and timestamps.
2.2. Communication Data:
Text records, including WhatsApp messages, reactions, and confirmations sent through the platform.
2.3. Usage Data:
Logs of user activity, including driver reactions, confirmations, and commuter reports.
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1. Service Provision:
To facilitate communication between commuters and transport service providers.
To process payments and manage subscriptions.
3.2. Service Enforcement:
To monitor and enforce compliance with our Terms and Conditions.
To maintain logs of user activity, including text records, pick-up and drop-off details, and other relevant data, solely for the purpose of ensuring the correct use of the service.
3.3. Improvement and Support:
To improve the functionality and user experience of the platform.
To provide customer support and resolve disputes.
4. Data Retention
4.1. We retain certain data, including but not limited to text records, pick-up and drop-off details, and user activity logs, for the sole purpose of enforcing the correct use of the service and maintaining accountability.
4.2. Retained data will be stored securely and will only be accessed on a case-by-case basis for legitimate purposes, such as resolving disputes or investigating violations of our Terms and Conditions.
4.3. Users may request access to their data for review by contacting us at az.oc.zibrebu@ycavirp. Such requests will be evaluated on a case-by-case basis in accordance with POPIA.
5. Data Security
5.1. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse, in compliance with POPIA and other South African data protection laws.
5.2. Despite these measures, no method of data transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Sharing of Information
6.1. We do not sell, trade, or rent your personal information to third parties.
6.2. We may share your information with:
Service providers who assist us in operating the platform (e.g., payment processors).
Law enforcement or regulatory authorities if required by law or to protect our rights and interests, in compliance with POPIA and other applicable laws.
7. Your Rights Under POPIA
7.1. In accordance with POPIA, you have the right to:
Request access to the personal information we hold about you.
Request corrections to any inaccurate or incomplete data.
Object to the processing of your data in certain circumstances.
Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated.
7.2. To exercise these rights, please contact us at az.oc.zibrebu@ycavirp
8. Compliance with South African Laws
8.1. This Privacy Policy is designed to comply with the Protection of Personal Information Act (POPIA) and other relevant South African legislation.
8.2. We are committed to upholding the principles of lawful processing, including transparency, accountability, and data minimization, as required by South African law.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting on our platform. Continued use of the service after such changes constitutes acceptance of the revised policy.
10. Contact Information
For questions or concerns regarding this Privacy Policy, or to exercise your rights under POPIA, please contact us at:
Email: az.oc.zibrebu@ycavirp
Phone: +27 76 260 2730
Address: 45 Bittern Crescent, Saxonsea, Atlantis, 7349, Western Cape, SA
Information Regulator of South Africa:
If you wish to lodge a complaint, you may contact the Information Regulator at:
Email: az.vog.ecitsuj@RI.stnialpmoc
Phone: 012 406 4818
Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001